Renewal Specialist (Contract)
About The Position
Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of U.S. school districts. NoRedInk is seeking a highly organized, detail-oriented Renewal Specialist contractor to support our Low-Touch customer segment. This contract role focuses on executing the renewal workflow, including generating order forms, updating license levels, coordinating with school and district administrators, collecting purchase orders, and maintaining renewal stages in Salesforce. You’ll work closely with our Scale Customer Success and RevOps teams to ensure timely renewals and uninterrupted access to NoRedInk, delivering a consistent and efficient experience for our customers.
Requirements
- Strong organizational skills and attention to detail. Comfortable managing a high-volume, repeatable workflow.
- Experience working in Salesforce or a similar CRM.
- Ability to follow documented processes with consistency and accuracy.
- Excellent written communication skills for clear, professional customer emails.
- Proactive approach to managing deadlines and follow-up expectations.
- Comfortable working independently in a remote environment.
Nice To Haves
- Experience in K–12 education, edtech, SaaS renewals, or procurement workflows.
- Background in Customer Success operations, billing, sales support, or administrative contracting roles.
Responsibilities
- Review upcoming renewals in Salesforce; confirm contacts, license counts, and contract dates
- Follow a structured outreach cadence to drive timely renewals
- Monitor renewal automations and customer engagement
- Identify additional renewal contacts as needed
- Provide customers with product and renewal information
- Collect signed Order Forms and Purchase Orders
- Upload documentation and maintain accurate Opportunity records in Salesforce
- Respond to customer questions on renewals, Order Forms, POs, and timelines
- Partner daily with Scale CS on non-standard requests (pricing, legal, configuration)
- Meet weekly with the Director to review progress, risks, and escalations
- Ensure accuracy of pricing, contract terms, and license levels
- Meet turnaround expectations for quotes and inquiries
- Maintain clean, organized records for full renewal visibility
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
