Renewal Sales Operations Specialist

Persona • San Francisco, CA

396d • $80,000 - $120,000

About The Position

The Renewals Sales Operations Specialist at Persona will play a vital role in enhancing the efficiency and productivity of the Go-To-Market (GTM) team by building a robust sales systems and technology foundation. This position focuses on supporting the post-sales team through data analysis, reporting, and operational support, ultimately driving revenue growth and optimizing processes across various departments.

Requirements

• 2+ years of experience in sales operations, business analysis, or a related field.
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).
• Experience with CRM systems (e.g., Salesforce) preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Attention to detail and accuracy.
• Strong organizational and time management skills.

Responsibilities

• Analyze post-sales data to identify trends, patterns, and opportunities for improvement, providing actionable insights to the post-sales team.
• Create and refine customer engagement motions and SOPs for the post-sales team.
• Develop and maintain post-sales performance dashboards and reports.
• Support operations-related workstreams in partnership with post-sales leads related to capacity planning and staffing/assignment processes.
• Partner with marketing to identify and track customers willing to participate in various marketing activities, managing customer engagement and communications processes.
• Collaborate with Monetization and CI on analytical initiatives.
• Implement and maintain core sales tools (e.g., Salesforce, JIRA, Zendesk).
• Oversee systems management, including vendor reviews, contracts, application selection, onboarding, configuring, and ongoing maintenance.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 3% 401(k) contribution
• Unlimited PTO
• Quarterly mental health days
• Family planning benefits
• Professional development stipends
• Wellness benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Miscellaneous Manufacturing
• Education Level: No Education Listed