Remote High Value Account Renewal Specialist

Jobgether

14h • Remote

About The Position

In this role, you will act as a crucial advisor to our most significant law firm clients, overseeing the entire renewal lifecycle. Your strategic insight will drive retention, expansion, and a long-term value focus for our customers. This role combines consultative sales techniques with data-driven insights, aiming to understand customer needs and mitigate risks effectively. Working in a fast-paced, metrics-driven environment, you will cultivate partnerships across functions, advocating for customers while achieving revenue growth objectives.

Requirements

• 3–5+ years in renewals, customer success, or account management.
• Proven track record hitting retention and upsell targets.
• Strong commercial acumen: pricing, discounting, negotiation, and multi-year structuring.
• Data fluency: interpret product usage and health scores.
• Excellent written and verbal communication skills; comfortable leading executive-level negotiations.
• High attention to detail and operational rigor.

Responsibilities

• Identify optimal engagement channels and validate customer needs to shape product plans and drive deals to close.
• Schedule an average of 8-10 virtual and in-person appointments per week that advance customer conversations and renewal progress.
• Own the end-to-end renewal motion to maximize retention, achieve renewal targets, and increase customer lifetime value by engaging customers during the renewal window.
• Possess core knowledge across subsegment products and engage Sales Specialists where deep product expertise is required.
• Understand macro/micro market trends, customer challenges, organizational structures, and decision-making processes.
• Create monthly product engagement data analyses with expansion plans.
• Partner cross-functionally with Sales and Customer Success to deliver timely, commercially sound renewals.
• Negotiate term and quantity changes, implement price increases, and structure multi-year strategies.
• Proactively identify risk through regular reviews of usage, adoption, and value metrics.

Benefits

• Flexibility & Work-Life Balance: Supportive workplace policies designed to help manage personal and professional responsibilities.
• Career Development and Growth: Culture of continuous learning and skill development to prepare you for future challenges.
• Industry Competitive Benefits: Comprehensive benefit plans including flexible vacation, mental health days, and retirement savings.
• Culture: Recognized reputation for inclusion and belonging, flexibility, and work-life balance.
• Social Impact: Opportunities to engage in community service with paid volunteer days off.
• Making a Real-World Impact: Help uphold justice and transparency through your work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed