Renewal Manager

Genesys

1d•$34 - $60

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Role Overview: Drive the continuity and growth of recurring revenue across an established customer base by owning the full renewal lifecycle and influencing long term customer value. This role shapes how enterprise customers sustain and expand their investment in Genesys Cloud, directly impacting retention, expansion, and customer experience outcomes at scale. You will operate at the intersection of revenue strategy, customer success, and sales execution, partnering cross functionally to secure renewals, mitigate churn risk, and uncover expansion opportunities. At Genesys, we are redefining how organizations deliver empathetic, AI powered customer experiences, and this role plays a critical part in ensuring customers realize continuous value from that transformation. You will gain visibility across enterprise accounts, contribute to revenue predictability, and build expertise in subscription economics and customer lifecycle strategy.

Requirements

5+ years of experience in renewals, account management, or quota carrying sales roles within a global technology organization
Proven track record of achieving or exceeding retention, renewal, or revenue targets
Strong ability to forecast revenue accurately and manage pipeline visibility across multiple accounts
Demonstrated expertise in negotiation, conflict resolution, and stakeholder management across customer and internal teams
Experience working with subscription based business models and recurring revenue frameworks
Excellent written and verbal communication skills in English
Ability to manage multiple priorities, navigate ambiguity, and operate with a high level of accountability
Bachelor’s degree or equivalent professional experience

Nice To Haves

Experience in SaaS, cloud platforms, or customer experience technology environments
Background in roles such as Customer Success Manager, Account Executive, SDR, or BDR
Familiarity with usage analytics, customer health metrics, and renewal risk modeling
Demonstrated ability to identify and drive expansion opportunities within existing accounts

Responsibilities

Own the end to end renewal lifecycle, ensuring timely and accurate execution of renewal contracts prior to expiration
Drive predictable recurring revenue by meeting or exceeding quarterly and annual retention and booking targets
Forecast renewal outcomes with accuracy, providing clear visibility into in quarter and future revenue performance
Identify and mitigate churn risk early by developing and executing proactive retention strategies across at risk accounts
Influence customer outcomes by aligning renewal strategies with usage trends, adoption signals, and business value realization
Partner with Customer Success and Sales to drive expansion through upsell, cross sell, and add on opportunities
Lead renewal negotiations, ensuring alignment with pricing strategy, governance policies, and contractual standards
Optimize revenue outcomes by managing customer transitions between platforms and minimizing disruption to recurring revenue streams
Resolve escalations and complex customer scenarios with a focus on retention, trust, and long term partnership value
Validate licensing and entitlement accuracy to ensure compliance and eliminate revenue leakage