Renewal Account Manager, LATAM (Spanish Fluency Required)
About The Position
Rapid7 is a hybrid work environment: three days in-office; two days remote. The Austin office is located downtown. Parking is provided. About the role: We are seeking a proactive and commercially driven Renewal Account Manager to own and execute renewal and expansion strategies across a portfolio of LATAM customers. You’ll serve as the primary commercial contact for assigned accounts, leading all renewal discussions, coordinating cross-functional stakeholders, and ensuring a seamless customer experience from quote to close. The ideal candidate has Spanish language fluency (Portuguese fluency a plus), strong business judgment, thrives in fast-paced, cross-functional environments, and can confidently influence customer decisions to drive retention and growth outcomes.This role directly contributes to Rapid7’s recurring revenue and customer retention strategy.
Requirements
- 2+ years of SaaS renewals, account management, or commercial ownership experience with measurable retention success
- Fluency in Spanish language; Portuguese fluency highly preferred.
- Strong commercial acumen and negotiation skills
- Excellent communication and executive presence with the ability to influence customer and partner decisions
- Strong proficiency in Salesforce and other CRM or forecasting tools
- Analytical mindset and ability to interpret customer and renewal data
- Collaborative, organized, and proactive - able to manage multiple priorities in a fast-paced environment
Nice To Haves
- Cybersecurity or technology industry experience preferred
Responsibilities
- Independently manage renewal motions for a defined portfolio of existing customers in Latin America (LATAM)
- Build and maintain relationships with key decision-makers, procurement, and channel partners
- Identify expansion opportunities and partner with Sales and Customer Success to grow existing accounts
- Ensure forecast accuracy, timely renewals, and alignment with Rapid7’s commercial objectives
- Own the full renewal lifecycle for assigned accounts, from outreach to contract completion
- Proactively engage customers and partners to confirm renewal intent and resolve blockers ahead of expiration
- Negotiate renewal terms that balance customer outcomes with company goals
- Ensure accurate, on-time renewals through close coordination with Sales Operations, Finance, and Channel teams
- Serve as the primary commercial point of contact for renewals pricing and term negotiations
- Conduct renewal review calls with customers and partners to understand business priorities, usage, and budget cycles
- Maintain strong working relationships with internal account teams and customer stakeholders
- Identify and qualify upsell and cross-sell opportunities within assigned accounts
- Partner with Sales and Customer Success to develop account strategies that drive expansion and retention
- Collaborate with Channel Account Managers and resellers to ensure renewal alignment and customer satisfaction
- Maintain accurate renewal forecasts and documentation in Salesforce, Clari, and internal reporting tools
- Analyze renewal data to identify trends, risk indicators, and process improvement opportunities
- Support the development of renewal playbooks, best practices, and enablement content for team use
- Collaborate with leadership to refine renewal playbooks & best practices
- Provide training, peer mentorship, or feedback to newer team members
- Participate in special projects or initiatives to improve renewal workflows and customer retention processes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
