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In this role, you will negotiate all facets of renewal contracts, developing win/win negotiation strategies that maximize contract value while enhancing customer relationships. You will identify customer needs and demonstrate account management capabilities to guide renewal closure. Maintaining an understanding of ServiceNow licensing models is crucial to provide assistance in licensing discussions. You will monitor customer health metrics to identify risks and develop risk mitigation strategies, guiding appropriate actions with partner teams. Regular updates on renewal status will be provided to management, and you will engage customers in conversations around renewal readiness and general needs. Additionally, you will connect with customers on multi-year contracts to ensure continued engagement and value realization, present renewal proposals, and work with Legal, Deals Desk, and Sales Operations to resolve complex issues. Partnering with the Customer Success organization will be essential to review customer value achievement and promote product adoption.
