Removal Team Lead

MAC DISCOUNT LLC•Hamilton, OH

17h•Onsite

About The Position

MAC.BID buys truckloads of customer returns and overstock products, then sells these items individually to the public through online auctions. The Removal Team Lead is a boots-on-the-ground supervisor who oversees a team of associates that serves our customers in the pick-up of their items. Positions that report to the Removal Team Lead include scan-in/out, removal, and inventory. This position reports to the General Manager (GM).

Requirements

Must be available to work onsite Sunday-Saturday for 8 hours with a half-hour lunch break with 2 days off, hours to be determined by workload and General Manager
Must be able to lift 25 pounds alone, 50 pounds with a team lift
Must be able to follow written directions and company policies
Must have High school diploma or equivalent
Must be customer-focused

Responsibilities

Assist customers in finding their items according to our racking system
Scan customers into the pick-up queue, and then out when merchandise leaves the warehouse
Provide each customer with a great experience
Subject matter expert on all positions within the department
Ensure that each team member receives adequate training
Be responsible for the removal team to meet the goals necessary for company growth
Communicate effectively with the GM on all matters that need to be escalated
Adjust, approve, and submit team timesheets
Determine, with the GM, any disciplinary action for policy violation, and deliver the message to the team member
Provide input to the GM in the evaluation process
Coordinate and communicate effectively with the supervisory team