Removables Department Manager

BonaDent•Waterloo, NY

About The Position

The Removables Department Manager is responsible for leading a team of technicians in the manufacturing of removable products (complete dentures, partials, and related appliances), ensuring that production is on schedule and within quality standards and cost objectives. This individual is responsible for developing technicians while improving efficiency, productivity, consistency, and the quality of restorations to profitably increase sales and position the laboratory for future growth. This position requires a strong leader and culture add who can connect and unify people toward one goal: delivering high-quality removables that meet BonaDent standards and customer expectations.

Requirements

Strong sense of teamwork and collaboration
Must have a positive attitude and always maintain a professional decorum
Ability to clearly define expectations and hold technicians accountable
Strong verbal communication skills with the ability to teach others in an effective manner
Strong knowledge of removable processes and materials (dentures, partials, and related appliances)
Ability to maintain and develop relationships with customers and internal partners
Comfortable in a fast-paced, dynamic environment, with the ability to organize and multitask
Strong visual perception, manual dexterity, and attention to detail
Must follow standards of conduct as outlined in the employee handbook
Ensure compliance with safety procedures
General reliability and dependability

Responsibilities

Lead the Removables team and strive for a total team working relationship.
Responsible for management of the technical team, including but not limited to performance evaluations, goal setting, coaching, and accountability.
Conduct weekly standup meetings with the purpose of reinforcing BonaDent’s goals, vision, and mission and aligning the team to department priorities.
Consult regularly with the Director of Operations and work closely with auxiliary departments such as CAD, Models, Fixed, Implants, and Shipping to ensure smooth workflow and service levels.
Attend weekly Operations Leadership L10 meeting to collaborate with other operations leaders to review team metrics, report on progress to goals, and solve operational issues.
Develop the Removables team by identifying areas for improvement and collaborating with the Training and Development Manager to develop and execute training plans.
Identify hiring needs, coordinate with HR to recruit, and participate in the hiring process.
Ensure that safety protocol and safe practices are followed within the department, including proper use of equipment.
Responsible for ensuring standard operating procedures are developed and followed consistently across all Removables workflows.
Oversee workflow and daily operations of the team for smooth workflow and on-time delivery.
Ensure that fabrication is being done right the first time and control internal/external remakes.
Ensure that Quality Control occurs at all steps of fabrication to BonaDent standards using BonaDent’s QC checkpoints.
Pre-case review with technicians to ensure proper attention is given to cases before they start on complex removables and other high-risk cases.
Give regular and consistent feedback to technicians on their production and quality.
Ensure that all Rx’s and preferences are followed.
Maintain a strong working knowledge of, and ability to coach across, all areas of Removables including setup, waxing, processing, finishing, repairs, relines, complete dentures, partials, and specialty cases.
Troubleshoot occlusion, esthetics, fit, and function issues and support complex case execution as needed to protect quality and delivery.
Partner with CAD/CAM teams to support digital removables workflows where applicable (e.g., printed bases/teeth, scan inputs, and case readiness).
Assist and control inventory within the department.
Monitor supply usage, waste, and areas of opportunity.
Ensure that all orders are placed at the appropriate time.