Remote Virtual Receptionist - (Texas)

Apollo Answering Service • TX

119d • $12

About The Position

Virtual Receptionists interpret the needs of the customers and make sure the things that matter most get the attention they deserve. As an extension of our client’s business, we are often someone’s first impression. We're a small, dedicated team of 30 people working with a U.S company that has been around for over 50 years. We have been working from home since 2017.

Requirements

• Enjoy making other people happy, and can convey a phenomenal sense of compassion and confidence over the phone.
• Can switch gears swiftly, and maintain confidence even in stressful and tricky situations.
• Are a reliable self-starter who enjoys learning new things, and is able to push through when things get hard.
• Have the ability to navigate your personal computer with ease, managing multiple windows effortlessly.
• Understand feedback is a learning opportunity designed to help you improve if you embrace the process.
• Must be a Texas resident.

Responsibilities

• Answer a high volume of incoming calls using your personal windows computer.
• Demonstrate an enthusiastic and upbeat attitude, while helping the person on the other end of the phone.
• Capture details from each call, including names, phone numbers, addresses, reference numbers, and thorough descriptions of the reason for the call.
• Respond swiftly to frequently asked questions from callers, and navigate through key information and instructions provided by the client.
• Transfer and route calls to clients on their extensions, or to their team directly in the field.
• Rapidly dispatch requests to clients so that they can support their customers effectively.
• Represent 300+ different small businesses located throughout the United States.

Benefits

• Hourly Rate $12 per hour
• Two weeks of PTO per year
• 75% contribution to Health, Dental, & Vision insurance
• 100% contribution to life insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level