Remote Vehicle Assistance Agent

Motional•Las Vegas, NV

8h•Hybrid

About The Position

Motional’s Las Vegas office is located less than 10 miles from the Las Vegas strip at 730 E Pilot Road and is home to one of the largest fleets of self-driving vehicles. The city’s grid system of roads and being one of America’s “smart cities” allows for extensive research and development testing. The Remote Vehicle Assistance Agent monitors live data and provides remote assistance to Motional vehicles in autonomous mode when they encounter unknown situations. Using proprietary software tools, agents interact with the AV and provide context and assistance to allow the vehicle to continue its mission - no steering wheel required. Motional is a driverless technology company making autonomous vehicles a safe, reliable, and accessible reality. They are creating safer roadways, more equitable transportation options, and making our communities better places to live, work, and connect. Their team is made up of engineers, researchers, innovators, dreamers and doers, who are creating a technology with the potential to transform the way we move. Motional is creating first-of-its-kind technology that will transform transportation, and to do so successfully, they design for everyone in cities and on roads. They believe in building a great place to work through a progressive, global culture that is diverse, inclusive, and ensures people feel valued at every level of the organization. The team is behind some of the industry's largest leaps forward, including the first fully-autonomous cross-country drive in the U.S, the launch of the world's first robotaxi pilot, and operation of the world's longest-standing public robotaxi fleet. Motional is driven to scale and is moving towards commercialization of its technology. Formed as a joint venture between Hyundai Motor Group and Aptiv, Motional is headquartered in Boston, with operations in the U.S and Asia.

Requirements

Strong collaboration skills
Proficiency in G-suite applications
Independent, detail-oriented and exemplary organizational and time management skills
Strong capability in analytical/ problem solving
Excellent written and verbal communication skills
Basic working-knowledge of Autonomous Vehicle technology
Experience and training on providing subjective feedback on vehicle behaviors and environment
Local knowledge of city of streets, geography and environmental features that may be challenging for Autonomous Vehicles
High school diploma or equivalency
Able to work days, nights and weekends
Must be able to use company communication systems and communicate clearly and effectively both written and verbal
Must be able to read a map and possess and/or learn traffic laws for locations where AV operate

Nice To Haves

Prior experience as an Operator/Driver for Autonomous Vehicles, including some type of internal or external training on Autonomous Vehicle technology is preferred

Responsibilities

Monitor Motional autonomous vehicles (AV) operating on closed courses and public roads
Assist in the AV decision making with real world events to ensure safe and efficient paths of travel
Monitor AV camera feed to ensure the cameras and AV are functioning properly
Monitor AV systems to ensure AV and systems are functioning properly
Provide support to AV in real time to assist with direction or safety of travel
Work closely with various engineering teams for system testing and testing of new scenarios
Work closely with design teams to support development of functions and performance of AV
Interact with AV to resolve tickets and issues through various software and hardware
Reporting of system functionality issues to management in a timely manner
Other duties as assigned