Remote Travel Planner
About The Position
This position is responsible for selling travel to AAA Members and non-Members in a professional and service oriented manner while supporting the ACG preferred partner program. Answers incoming phone calls, responds to Internet inquiries, and outbound calls to consult and sell cruise and tour travel services, air, car and hotel travel services to AAA members and other clients, abiding by the policies and procedures of AAA Auto Club Group and the Travel Agency business unit at all times. Home computer access is required. Actively seeks out opportunities to establish and strengthen client relationships to influence, promote and increase awareness of travel products and services that are offered through AAA. Consultation and sale of cruise, tour related services, air, car and hotel to AAA members and non-member customers providing the highest level of customer service. Reviews and responds to all customer inquiries regarding travel. Support the AAA Auto Club Group’s Travel preferred partner program. Meet or exceed expected sales levels. Maintain proficiency in all automation programs operated by AAA Auto Club Group inclusive of but not limited to POS, AAA SignaTours, IP Agent, home access process and Microsoft Office products. Also maintain awareness of aaa.com products and services. Follow accounting procedures and policies and ensures that all Accounting documents and client files are completed accurately and timely. Participate in industry programs, product knowledge seminars, training programs and Fam trips.
Requirements
- High School Diploma or the equivalent.
- Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products.
- Previous successful sales experience.
- Knowledge and/or experience using GDS system or similar reservation system.
- Excellent communication customer service skills
- Good organizational and follow-up skills.
- Ability to aggressively pursue sales and develop client following.
- Ability to meet and exceed established minimum adjusted sales goal.
- Strong relationship building skills.
- Must be organized with ability to manage time effectively.
- Basic knowledge of PC navigation, Internet usage, sending and receiving emails, toggling between applications, and other skills and computer knowledge is required.
Nice To Haves
- Prior travel industry experience is preferred.
- MS Office applications knowledge is preferred.
Responsibilities
- Answers incoming phone calls, responds to Internet inquiries, and outbound calls to consult and sell cruise and tour travel services, air, car and hotel travel services to AAA members and other clients, abiding by the policies and procedures of AAA Auto Club Group and the Travel Agency business unit at all times.
- Actively seeks out opportunities to establish and strengthen client relationships to influence, promote and increase awareness of travel products and services that are offered through AAA.
- Consultation and sale of cruise, tour related services, air, car and hotel to AAA members and non-member customers providing the highest level of customer service.
- Reviews and responds to all customer inquiries regarding travel.
- Support the AAA Auto Club Group’s Travel preferred partner program.
- Meet or exceed expected sales levels.
- Maintain proficiency in all automation programs operated by AAA Auto Club Group inclusive of but not limited to POS, AAA SignaTours, IP Agent, home access process and Microsoft Office products. Also maintain awareness of aaa.com products and services.
- Follow accounting procedures and policies and ensures that all Accounting documents and client files are completed accurately and timely.
- Participate in industry programs, product knowledge seminars, training programs and Fam trips.
Benefits
- Hourly rates starting at $16.02
- Fully paid training
- Medical, dental, and vision benefits
- 401k with employer match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
- AAA Membership Discounts, perks, rewards, and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
