Remote Travel Consultant -Sabre Experience

American Express Global Business Travel

122d • $39,200 - $72,800

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.

Requirements

• 3+ years corporate travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel
• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise - Sabre
• Geographical knowledge
• Excellent Customer service skills in a travel environment
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Responsibilities

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use Global Distribution Systems (GDS) - Sabre
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Benefits

• Flexible benefits tailored to each country starting the day you do
• Health and welfare insurance plans
• Retirement programs
• Parental leave
• Adoption assistance
• Wellbeing resources to support you and your immediate family
• Travel perks with deals from major travel providers
• Access to over 20,000 courses on our learning platform
• Leadership courses and new job openings available to internal candidates first
• Inclusion Groups to connect with colleagues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed