(Remote) Temporary Student Services Coordinator - WVU Hub
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About The Position
The WVU Hub at West Virginia University is currently accepting applications for a Student Services Coordinator. This position serves as the initial point of contact for West Virginia University students, prospective students, families and alumni by means of the WVU Hub, the connection to financial aid, scholarships, student employment, registrar, admissions, and student accounts and revenue services. This position serves by assisting, counseling and resolving customers' complex questions and/or issues through listening, fact gathering, decision-making, and analytical skills in a helpful, courteous manner as member of cross-functional team. This position may also assist home offices with processing functions. This position is vital to the recruitment and retention of our students as we are the main contact to questions concerning the entire matriculation process. The individuals must operate in a fast paced, extremely stressful environment and relay accurate information both professionally and swiftly utilizing many tools, including but not limited to NSLDS (National Student Loan Data System), COD (Common Origination & Disbursement), FAA (Financial Aid Administrator Access to Central Processing Services), WV FAMS (Financial Aid Management System), and Parent Portal. The position is intended for an employee that will be working remotely (from home).
