Remote -Technology Technical Support Representative

Teleperformance

471d • Remote

About The Position

The Technical Support Representative at Teleperformance USA is responsible for providing first-level technical assistance to customers, particularly related to high-speed internet services. This role involves troubleshooting and resolving technical issues in a fast-paced environment while ensuring an exceptional customer experience. The representative will interact with diverse customers, demonstrating product knowledge and problem-solving skills to address inquiries effectively.

Requirements

• Must be over 18 years of age.
• High School Diploma or equivalent preferred.
• Comfort with desktop computer systems.
• Proven oral and written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem-solving skills.
• Ability to work independently and multi-task.

Nice To Haves

• Experience in customer service or technical support roles.
• Knowledge of internet connectivity and performance troubleshooting techniques.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Support client-specific high-speed internet services, delivering an exceptional customer experience.
• Resolve technical problems within a fast-paced, customer-facing environment.
• Assist with troubleshooting and issue resolution related to client service and devices, including internet connectivity and performance.
• Deliver support for internet service and connectivity issues pertaining to operating systems, PCs, and browser configurations.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage a trouble ticket system for user issues, data network, and OS issues.
• Maintain a patient, courteous, and friendly demeanor with customers at all times.
• Demonstrate a positive attitude and address technical problems in a timely manner.
• Complete all work assignments within expected time frames and adhere to work schedule assignments.
• Support management directives and adhere to all Teleperformance policies.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 10,001+ employees