Remote Tech Assist

Qualfon•Post Falls, ID

6h•$20 - $20•Remote

About The Position

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.

Requirements

Minimum 1 year experience in an IT/Help Desk Support environment
Must be able to successfully pass client specific assessment during training
Must be able to type at least 25wpm/90% accuracy
At least 18 years of age or older
High School Diploma or GED – College Degree preferred
Ability to efficiently work on multiple tasks simultaneously, while maintaining acute attention to customer care and detail
Outstanding written and verbal communication and research skills, ability to read and interpret instructional and technical documentation (instructional and technical writing experience a plus)
Qualfon is a great place to work, grow and develop your career! Come partner with our Qualfon family..

Responsibilities

Provide real-time operational support to field technicians for installation, repair, and service assurance activities, including resolution of facility, provisioning, and inventory-related issues.
Serve as a primary point of contact for inbound calls and chats from internal work groups and field personnel, supporting service order processing, fallout resolution, and completion status inquiries.
Maintain, validate, and update Quantum Fiber inventory and facility records across designated provisioning and inventory systems to ensure data accuracy and service continuity.
Coordinate with Field Operations and other operational teams to resolve complex service or network issues and document actions and updates in Client-designated systems.
Work at Home Requirement - We will provide the Computer and Equipment for this position.
High-speed Internet via wired Ethernet connection, no Wi-Fi, Satellite or Hot spot
Upload speed of 25 Mbps; Download speed of 50 Mbps
Internet provider must be highly stable with 1% or less packet loss
Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT.
Must live in the State of Tennessee