Remote Support Professional

MONARCH•Albemarle, NC

11d

About The Position

Make a Difference in Someone’s Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. Job Highlights: This Opportunity: The primary responsibility of the Remote Support Professional (RSP) is to provide remote support services to individuals through active monitoring, targeted supports, and emergency response. The RSP monitors individuals to facilitate an environment to promote greater independence.

Requirements

High School Diploma (Required)
Drivers License (Valid) - USA
Experience in navigating any of the child and family -serving systems and teaching the family members who are involved | Required
Schedule: Wednesday, Thursday, Friday (8:30pm-6:30am)
Target Weekly Hours: 40

Responsibilities

Direct Support Monitors persons served and provide support in areas related to health, medication, safety and daily living.
Empowers persons served to make independent decisions.
Responds to emergency request from persons served an as needed escalates to dispatching of in person back-up staffing.
Notifies and coordinates with emergency services when required.
Troubleshoots technology issues with remote support systems in the homes.
Provides ongoing training and technology support to persons served to engage the individuals to utilize in-home devices.
Monitors wearable devices when individuals are away from their home, provide intervention and assistance as needed.
Provide in-service training and consultation to person’s served and parents on technology, including the use of remote support systems.
Provide remote support to individuals remotely as assigned.
Interacts with the person served with high attention to engagement.
Promotes an inclusive environment which fosters respect and dignity within individual’s cultural context.
Respects the role of family members and/or guardians in planning and providing services.
Ensures compliance with all laws, safety rules, and policies and procedures.
Demonstrates the ability to identify, prevent, and report situations of abuse, exploitation, neglect, and other adverse events.
Ensures timely and accurate documentation of services.
Participates in and attends various meetings and trainings as required.
Performs other duties as assigned.
Maintain trainings as required and requested
Demonstrate knowledge of emergency procedures and assist in crisis situations
Demonstrate knowledge of and comply with all agency policies and procedures
Complete all other relevant responsibilities assigned by the supervisor