Remote Services Technician

Louisiana Cat-posted 8 months ago
Full-time • Entry Level
Reserve, LA
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Louisiana Cat has been proud to represent Caterpillar® for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat® equipment, service, and parts since 1933. We serve to build and power our community for a better future. We are always searching for high energy, ambitious candidates who are ready to join our team. You can build your future here! We are searching for a Remote Services Technician to join our growing operations at our Reserve, Louisiana location.

  • Provide support to the Service Department and external customers through Remote Flash and Remote Troubleshoot.
  • Provide diagnostic and technical assistance to the Parts, Service, and Sales departments in support of daily operations.
  • Research product issues using Caterpillar resources provide solutions.
  • Communicates solutions to internal and external customers in an accurate and timely manner.
  • Escalates product issues to Tier 2 technical communicator as required.
  • Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
  • Models company values and safety culture.
  • Performs other duties as required.
  • High school diploma or equivalent required.
  • Bachelor’s degree in mechanical or electrical engineering or a related field.
  • Caterpillar Heavy machinery troubleshooting experience.
  • Must be willing to travel as needed.
  • Knowledge and ability to explain safety practices, mechanical repair, service procedures, and troubleshooting process.
  • Knowledge of Cat models, safe operating procedures, and maintenance practices.
  • Basic knowledge in system operation and troubleshooting electrical and hydraulic systems.
  • Knowledge of Caterpillar Electronic Technician and service software files.
  • Intermediate computer skills.
  • Ability to communicate clearly and effectively both verbally and in writing.
  • Ability to think logically for interpreting and analyzing problems encountered.
  • Ability to manage time and work independently.
  • Health, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)
  • Short- and Long-Term Disability Insurance
  • Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
  • 401K Plan with Company Match
  • Paid Holidays & Vacation
  • Technician Tool Loan Program up to $2,000
  • Safety Boot / Safety Prescription Glasses Allowances
  • Employee Discounts
  • Credit Union
  • Technician Career Development Program - Shop & Field Service Training
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