Remote Service Engineer

Philips • Stamford, CT

377d • $69,826 - $119,704 • Remote

About The Position

The Remote Service Engineer at Philips Patient Care and Monitoring Solutions (PCMS) is responsible for providing remote technical support and troubleshooting for Patient Monitoring and Defibrillator products. This role involves responding to customer inquiries, managing part orders, and driving continuous improvement in processes while collaborating with cross-functional teams. The position offers an opportunity to enhance expertise in hospital patient monitoring equipment and contribute to the healthcare field.

Requirements

• Technical degree in biomedical, electrical engineering, or a related field (preferred).
• CCNA certification is required; additional certifications like A+ or Net+ are a bonus.
• Strong problem-solving skills and excellent communication abilities.
• Ability to thrive in a team-oriented environment and handle customer inquiries with professionalism and empathy.

Nice To Haves

• Experience with remote diagnostics and troubleshooting electro/mechanical equipment.
• Familiarity with healthcare technology and patient monitoring systems.

Responsibilities

• Respond to customer product inquiries and provide remote technical support.
• Troubleshoot electro/mechanical equipment and software issues.
• Recommend corrective actions and document technical problems.
• Collaborate with parts department and field service engineers to manage missing part orders.
• Drive continuous improvement in processes and provide guidance to less experienced colleagues.
• Perform complex analyses and support product quality programs.

Benefits

• Generous PTO
• 401k with up to 7% match
• HSA with company contribution
• Stock purchase plan
• Education reimbursement
• Annual incentive bonus
• Sales commission or long-term incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Repair and Maintenance
• Education Level: No Education Listed