Remote Service Engineer

Philips • Seattle, WA

3d • $37 - $70 • Remote

About The Position

Our team enjoys helping each other resolve issues for our customers and taking on projects to better our team. You will combine your technical, networking, and customer interaction skills utilizing the latest remote access technologies to assist healthcare customers with Philips Imaging products.
Your role:
Acting as a Remote Service Engineer (RSE), the aim of your job is to provide telephone, remote technical support, and provide remote diagnostics to external healthcare customers and field partners utilizing the latest remote access technologies. You will be responsible for:

Requirements

• You’ve acquired 5+ years of experience in Philips Imaging systems
• Your skills include computer networking, technical solutions authoring and ability to solve mechanical and electrical issues
• You have a 2 year associates degree; 4 year technical degree preferred. Experience with SQL and Windows servers preferred, Rhapsody IBE experience preferred. AWS experience also preferred.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’re versatile to work with a variety of Philips Products.

Responsibilities

• Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to external customers
• Resolving customer service events by leveraging Philips tools and resources as needed
• Timely escalation of customer product issues for evaluation and action by higher level support
• Utilization of appropriate remote tools to resolve issues and thus avoid dispatching of service call to Field Service Engineer

Benefits

• Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees