Remote Service Engineer
About The Position
Our team enjoys helping each other resolve issues for our customers and taking on projects to better our team. You will combine your technical, networking, and customer interaction skills utilizing the latest remote access technologies to assist healthcare customers with Philips Imaging products. Acting as a Remote Service Engineer (RSE), the aim of your job is to provide telephone, remote technical support, and provide remote diagnostics to external healthcare customers and field partners utilizing the latest remote access technologies.
Requirements
- 5+ years of experience in Philips Imaging systems
- Skills include computer networking, technical solutions authoring and ability to solve mechanical and electrical issues
- 2 year associates degree; 4 year technical degree preferred
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position
- US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Nice To Haves
- Experience with SQL and Windows servers preferred, Rhapsody IBE experience preferred.
- AWS experience also preferred.
- You're versatile to work with a variety of Philips Products.
Responsibilities
- Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to external customers
- Resolving customer service events by leveraging Philips tools and resources as needed
- Timely escalation of customer product issues for evaluation and action by higher level support
- Utilization of appropriate remote tools to resolve issues and thus avoid dispatching of service call to Field Service Engineer
Benefits
- Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
