Remote Service Engineer - MRI

Philips

9d • $42 - $73 • Remote

About The Position

Join a high‑impact remote technical support team where you’ll tackle real customer issues, sharpen your MRI expertise, and help elevate service quality in a fast‑paced environment that values growth and collaboration. Your role: Responding to customer inquiries and delivering advanced remote technical support by telephone for external customers. Leveraging specialized troubleshooting expertise and clear communication to provide accurate, timely solutions. Resolving customer service events by leveraging Philips diagnostic tools, knowledge resources, and approved methodologies to drive fast and effective issue resolution. Documenting all findings, actions, and case updates thoroughly to ensure accuracy and support seamless follow‑up. Escalating complex or high‑risk product issues promptly, providing detailed descriptions of troubleshooting steps taken and collaborating across teams to drive resolution. Ensuring transparency and adherence to regulatory guidelines throughout the escalation process. Utilizing appropriate remote support tools to diagnose and correct issues, reducing unnecessary field dispatch and improving service efficiency. Applying sound judgment to determine when onsite intervention may be required. Applying best practices and continuous improvement principles while diagnosing problems, implementing solutions, and determining next steps. Strengthening overall team productivity by sharing insights, expanding technical knowledge, and contributing to enhanced service delivery. Shift time: Monday-Friday, 8AM-5PM EDT.

Requirements

• You’ve acquired 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment.
• Philips MRI experience and training is required.
• Your skills include the ability to understand and apply electronic, mechanical, and networking theory to diagnose and repair equipment remotely, including knowledge and use of all necessary tools and test equipment.
• PC competency to include utilization of Microsoft Office Suite products.
• You have an associate degree in electronics or equivalent combination of education and above listed experience.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
• You must be able to: Work in an office/home office and/or remote setting.
• Work flexible hours as needed based on business needs (i.e., other shifts; weekends, on-call; mandatory extra hours dependent on workload).
• US work authorization is a precondition of employment.
• For this position, you must reside within the contiguous United States.

Responsibilities

• Responding to customer inquiries and delivering advanced remote technical support by telephone for external customers.
• Leveraging specialized troubleshooting expertise and clear communication to provide accurate, timely solutions.
• Resolving customer service events by leveraging Philips diagnostic tools, knowledge resources, and approved methodologies to drive fast and effective issue resolution.
• Documenting all findings, actions, and case updates thoroughly to ensure accuracy and support seamless follow‑up.
• Escalating complex or high‑risk product issues promptly, providing detailed descriptions of troubleshooting steps taken and collaborating across teams to drive resolution.
• Ensuring transparency and adherence to regulatory guidelines throughout the escalation process.
• Utilizing appropriate remote support tools to diagnose and correct issues, reducing unnecessary field dispatch and improving service efficiency.
• Applying sound judgment to determine when onsite intervention may be required.
• Applying best practices and continuous improvement principles while diagnosing problems, implementing solutions, and determining next steps.
• Strengthening overall team productivity by sharing insights, expanding technical knowledge, and contributing to enhanced service delivery.

Benefits

• Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree