Remote Seasonal Benefits Counselor

AON • Orlando, FL

215d • $19 - $28 • Remote

About The Position

Aon is looking for a Seasonal Benefits Enrollment Counselor to work from home, available to any state within the US. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Health & Benefits business group. The position has start dates beginning in September 2025.

Requirements

• Ability to work in a fast paced environment with minimal instruction and a high degree of accuracy
• Experience in Customer Service and/or sales experience in person and over the phone
• Proficiency in computer skills including the ability to navigate dual computer screens, work with a variety of enrollment systems, web tools, and ability to set up computer for remote work environment
• Ability to work in a team environment
• Ability to work a flexible 8 hour shift with call center hours of 8am-8pm
• Ability to be flexible for on call work with peak season of September to December
• Ability to manage replies in a chat workflow responding to inquiries with speed and accuracy
• Ability to work from home, any location within the United States

Nice To Haves

• 1+ years of experience in Customer Service and/or sales experience in person and over the phone
• Benefits experience
• Bi-lingual Spanish

Responsibilities

• Elevate the enrollment experience of our client's workforce
• Virtually attend orientation and client training
• Proficiency in the benefit enrollment cases which have been assigned
• Support the communication and enrollment of core and voluntary employee benefits in a call center environment
• Be polite and courteous to all customers and staff
• Maintain a professional demeanor at all times
• Regular and timely attendance
• Adhere to all work and break schedules
• Work remote flexible schedules (day or evening), based upon workload and client requirements
• Communicate information thoroughly and perform work completely and accurately
• Enter information accurately into the enrollment system
• Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance
• Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company
• Perform all other related and compatible duties as assigned
• Set priorities and manage work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities
• Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts

Benefits

• A competitive total rewards package
• Continuing education & training
• Tremendous potential with a growing worldwide organization

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED