Remote Retention Specialist (Call Center – Customer Retention & Save Calls)

US Service Animals • Mandeville, LA

10d • $15 - $16 • Remote

About The Position

SAPS LLC is hiring Retention Specialists to join our remote call center team.
In this role, you’ll work directly with clients to reduce cancellations, improve satisfaction, and retain customers throughout their journey.

Requirements

• Experience in retention, customer service, or call center roles
• Strong negotiation and problem-solving skills
• Ability to de-escalate and retain dissatisfied customers
• Comfortable handling high call volume
• Reliable internet and distraction-free workspace

Responsibilities

• Provide support via phone, email, and chat
• Resolve cancellation requests with tailored solutions
• Assist clients based on needs
• Manage scheduling and case tracking

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• Paid Time Off
• 401(k) Match
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees