Remote Reservation Associate IL
About The Position
The role of a Remote Reservation Center Guest Service Associate (GSA) is to represent European Wax Center in a professional and consistent manner. This position is responsible for providing a lasting and engaging phone experience for our guests by booking reservations, confirming reservations, and handling guest concerns. A GSA helps to shape the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. The duties of this position may change from time to time. North American Wax Company and their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Requirements
- High school diploma or GED required; or one – two years related experience or training.
- Equivalent combination of education and experience will also be considered.
Responsibilities
- Ability to be friendly and engaging on the phone with guests.
- Ability to focus on phone calls in a fast-paced environment
- Ability to handle escalated calls with confidence and professionalism.
- Must be able to work well with a team.
- Must be a team player and pick up shifts, if needed
- Responsible for educating guests on current in-center promotions.
- Responsible for checking and knowing your schedule on a weekly basis.
- Responsible for arriving to work on time wearing the appropriate dress attire and name tag.
- Responsible for following all corporate policies and procedures.
- Participation in community events and street team marketing when requested.
- Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
- Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses.
- Responsible for maintaining and exceeding center and individual goals.
- Responsible for center cleanliness
- Other duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
