Remote Referral Specialist

Medical Faculty Associates, Inc.

10d•Remote

About The Position

Performs a wide range of access administrative duties to include eReferral processing, patient appointment scheduling, verification of benefits, insurance authorizations and screening, communication with referral sources and other tasks assigned. Requires the ability to multi-task and function in a fast-paced environment while contributing to a positive environment for patients and physicians. Must be patient-focused, with attention to detail, and empathetic to the patient’s needs. Position requires knowledge of general medical terminology. He or she works directly with the clinical staff and acts as a liaison between the patients and medical providers. This position requires daily communication and collaboration with patients, nurses, providers, Administrative Assistants, and medical insurance companies to coordinate care. Communication and respect for the patient is essential to build rapport. Patient assessment skills are essential. This individual must be able to prioritize tasks and utilize time efficiently. The person in this position must be able to think critically and logically to facilitate appropriate scheduling of appointments. MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH) which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals. The GW MFA’s leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.

Requirements

Minimum 2 years’ experience as a Referral Coordinator (preferred)
Bachelor’s degree preferred or combination of education and experience
Strong customer service focus
Must have excellent verbal and written communication skills.
Must possess strong problem-solving skills to identify and resolve scheduling issues
Must be able to effectively communicate providing verbal feedback in a professional manner.
Must be able to follow and understand instructions, and react favorably in all work situations.
Demonstrate personal and professional integrity
Must have strong interpersonal skills and be mentally adaptable in dealing with variety of people at various levels within and outside GWMFA.
Must contribute to a positive work environment
Demonstrate flexibility and partner with all team members to achieve goals
Excellent organization skills and ability to manage multiple tasks with same level of effectiveness.
1-2 years of college or an equivalent combination of training and experience is necessary.
3 years of secretarial experience, including at least six months of business administration experience is necessary.
Excellent word processing skills are necessary.
2 years in administrative professional role.
Experience in multiple project-based work.
Walk, bend, twist, and reach above the shoulder frequently in an office setting
Must be able to occasionally lift, carry, push, or pull up to 20 lbs. as part of the role
Regularly exposed to healthcare settings that may require personal protective equipment
Requires manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment