Remote Program Analyst Lead (VA-ESOM)

Kentro

5d•Remote

About The Position

Kentro is hiring an experienced Remote Program Analyst Lead to support our VA-ESOM—End Point Support and Operations Monitoring contract across the United States. he VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations including difficult-to-accommodate locales, such as high cost of living or under supported economic areas, where VA offices or facilities may be located and require onsite services. Join us and help improve the Enterprise Monitoring and Event Management of the VA.

Requirements

Bachelor’s degree in CS, IT, math or engineering and 10+ years of relevant experience.
5+ years of experience with project coordination, business process mapping, organizational design, and strategy.
Experience leading small teams delivering data analysis and technical recommendations to client leadership.
Experience creating reports/dashboards in SharePoint.
Data SME with experience collecting and deriving meaningful conclusions/insights from large existing information data sets, implementing business processes, ability to parse large sets of data into executive reports.
Experienced Data SME with ability to translate requirements into useful data insights from an existing large pool of data.
Experience in the management consulting field, including strategy and change management, providing support to organizational leaders and stakeholders.
Represent/assist the team with flowcharting group sessions and work with leadership with short deadlines.
Experience with Microsoft Office, including Word, PowerPoint, Visio and Excel with knowledge of pivot Charts and Excel Reporting capabilities.
Excellent oral/written communication and the ability to multitask, adapt in a rapidly changing environment and work independently and in a team environment.
US Citizen or Green card holder
Willing and able to get a Public Trust Suitability clearance
Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Nice To Haves

Experience creating reports/dashboards in ServiceNow.
Experience working with the VA or Federal clients.
Experience with large scale IT environments.
Experience with Enterprise Monitoring.

Responsibilities

Lead a team that will apply advanced consulting and planning or extensive technical expertise in resolving high-visibility client initiatives.
Gather, compile, and analyst source data to provide information for data driven decisions by utilizing ServiceNow and SharePoint.
Work with program leadership to develop metrics, analysis and have daily interactions with multiple client stakeholders.
Guide junior team members and ensure projects stay on task and schedule.
Create the tools necessary to inform the client and make recommendations for improvement to program leadership.
Impact the client organization by contributing to program strategy and helping to improve delivery and measure program impact.

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.
Reimbursement amounts may fluctuate due to IRS limitations.
We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking.
We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
We work hard; we play hard.
Kentro is committed to incorporating fun into every day.
We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations.
In alignment with our commitment to our communities, we also host and attend charity galas/events.
We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.