Remote Primary Care Liaison
About The Position
Pine Park Health is a value-based primary care practice that is redesigning how residents of senior living communities get or stay healthy and lead a life they love. We're on a mission to dramatically improve healthcare for seniors by building a new model of care that's designed around everyone involved — patients, families, community staff members, providers, and payers. We've started by providing regular prevention and screening, care for chronic conditions, lab work, and diagnostic testing to patients in their apartments. We visit each community frequently to see patients and collaborate on patient health needs with staff. We also make it easier for patients to get care urgently with same-day or next-day care, helping them avoid unnecessary trips to the ER or hospital. Over 185 communities across Arizona, California, and Nevada work with Pine Park Health today and we're growing quickly to expand our reach and impact. Investors include First Round Capital, Google's AI fund, Canvas Ventures, Foundation Capital, Y Combinator, and Susa. If you're a determined and mission-oriented person who is looking to build the future of healthcare for seniors, join us! The Primary Care Liaison serves as the strategic care coordination hub for our geriatric primary care team, supporting comprehensive care delivery for a panel of 500-600 patients in partnership with nurses and Primary Care Providers. This role requires excellent clinical judgment, exceptional organizational skills, and the ability to manage complex patient needs across multiple senior living communities. You'll serve as a trusted liaison between patients, families, facility staff, and our clinical team while maintaining the highest standards of communication, documentation, and patient experience.
Requirements
- Bachelor's degree required (Healthcare Administration, Health Sciences, Public Health, or related field preferred)
- 2+ years of healthcare coordination, patient services, or clinical operations experience required
- Demonstrated understanding of primary care workflows, medical terminology, and geriatric patient populations
- Proven ability to manage competing priorities in a fast-paced, high-volume environment
- Strong clinical judgment and ability to appropriately triage patient needs
- Exceptional written and verbal communication skills; comfortable communicating with diverse stakeholders including patients, families, physicians, and facility leadership
- High proficiency with healthcare technology platforms including EMR systems, telehealth platforms, and patient communication tools
- Self-directed and accountable; able to work independently in a remote environment with minimal supervision
- Strong attention to detail and commitment to regulatory compliance (HIPAA, CMS, OIG)
- Availability for approximately 5 on-call overnight and/or weekend shifts per rotation
- Reliable high-speed internet and HIPAA-compliant home workspace required
- Must not be on any exclusion or debarment from participation in Federal Health Care Programs at any time and must remain in good standing with government regulators such as the OIG, CMS, etc.
Responsibilities
- Act as the primary point of contact and care advocate for patients, families, facility partners, and providers across your assigned patient panel
- Proactively manage patient care coordination, including appointment scheduling, follow-up care, and interdisciplinary communication
- Maintain comprehensive and accurate patient documentation within our Electronic Medical Record system, ensuring clinical accuracy and regulatory compliance
- Triage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications
- Serve as a clinical liaison between our care team and community partners, specialty providers, and facility staff
- Lead new patient onboarding and enrollment processes, ensuring seamless integration into our care model
- Participate in after-hours on-call rotation to support continuity of care
- Contribute to quality improvement initiatives and operational efficiency projects
Benefits
- Paid Parental Leave
- Medical, Vision, and Dental Insurance
- 401K Retirement Plan
- Cell Phone Reimbursement
- Annual Wellness Allowance
- FSA and Dependent Care FSA
- 10 Paid Holidays
- Generous Paid Time Off
- Paid Sick Days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
