Remote Phone Sales Representative - Aftermarket Auto Parts

Turn5

278d • $17 - $23 • Remote

About The Position

Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, and Drive with us! Join our Sales Tech Team and earn up to $80,000+/year while working from HOME with our competitive earning potential opportunities below! Starting Pay: $17/hour + hourly shift differential opportunities, with the potential to increase your rate up to $20-$23/hour with our Sales Tech Career Path Program. Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work! Perfect Attendance Bonus: Now through 01/03/2026, you have the opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance! Sales-Based Performance Bonus: With our tiered sales-based bonus program, you have the opportunity to bonus up to $30,000+ per year by helping support automotive enthusiasts purchase parts for their dream builds! SCHEDULES: Monday, Thursday-Saturday 8:30AM-7:00PM EST.

Requirements

• High school diploma or an equivalent combination of education and experience.
• Must have or have the ability to acquire automotive knowledge in all supported vehicles.
• Excellent sales ability and some product knowledge or ability to learn.
• Ability to maintain attendance as defined by company policy.
• Ability to maintain professionalism and use tact when dealing with difficult customers.
• Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel).
• Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations.
• Excellent organizational skills with the ability to handle multiple tasks simultaneously.
• Oral and written communication, interpersonal skills.
• Ability to prioritize workload and meet deadlines.
• Upon hire, successful completion of the Turn5 sales new hire training program.
• Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.
• Bi-lingual a plus.

Responsibilities

• Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
• Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
• Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team.
• Uses excitement and product knowledge to sell automotive accessories.
• Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle.
• Builds rapport with customers to foster repeat business up to and including service-related issues.
• Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
• Efficiently enters and processes orders, returns, and customer inquiries.
• Answers questions/educates customers, providing purchasing suggestions as necessary.
• Utilizes all available programs to achieve bi-weekly sales goals & performance metrics.
• Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
• Notifies Sales leadership team of trends or problems encountered.
• Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles.
• Participates in special projects and performs other duties as assigned by management.

Benefits

• Health Insurance: Medical, dental, and vision coverage.
• 401(k)/Roth plans with generous company match.
• Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave.
• Travel assistance & confidential life services (i.e., counseling, consultation & wellness services).
• YMCA membership reimbursements.
• Employee Discounts - Up to 50% off products on our 4 websites.
• Vehicle Mod Program - Annual $250 reimbursement for designated products.
• Race Reimbursements - Annual reimbursements for car show registration/admission fees.
• Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA).
• Short-Term Disability (100% covered!) & Voluntary Long-Term Disability.
• Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance.
• Pet Insurance.

What This Job Offers

• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED