Remote Pharmacy Technician

Actalent•Lake Mary, FL

36d•$21 - $21•Remote

About The Position

We are seeking Registered Pharmacy Technicians to join our dynamic call-center team, handling a significant volume of inbound phone calls. The role involves receiving, reviewing, and verifying patient prescriptions, as well as prepping and scanning documents and entering prescription orders into the pharmacy data system.

Requirements

Data entry skills.
Pharmacy Technician license with the Board of Pharmacy.
Strong computer skills, particularly in Microsoft Suite.
Knowledge of prescriptions and customer service skills.
Experience in a call center and retail pharmacy settings.

Nice To Haves

1-2 years of pharmacy work experience is ideal.
Spanish-speaking skills are preferred.
Call center pharmacy technician experience is preferred.
Experience with non-commercial pharmacy.
Strong time management and organizational skills.
Adaptability and flexibility.
Efficient typing skills.

Responsibilities

Verify HIPAA information and maintain confidentiality when speaking to patients and providers.
Engage in active listening with callers, confirming or clarifying information, and diffusing upset patients or providers as needed.
Work closely with pharmacists and pharmacy teams to ensure patient and provider needs are met in a timely manner.
Coordinate with call center Hub programs as applicable.
Coordinate the order and enter prescriptions based on their urgency through the pharmacy processing system.
Maintain professionalism and document within processing systems in accordance with policies and procedures.
Efficiently enter data and information into the pharmacy processing system.
Prioritize and organize work to meet agreed-upon deadlines.
Enter prescription orders into the pharmacy processing system accurately and efficiently.
Comply with applicable laws, regulations, and policies.