Remote Pharmacy Customer Service Representative ( SC)

Qualfon

8d•$14 - $14•Remote

About The Position

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients Qualfon company, is hiring immediately for customer service professionals to work from home (100% remote) fielding inbound calls from our customers, pharmacies, and doctor offices regarding patient pharmacy benefits. Our Customer Service Representatives will have virtual paid training from their home in South Carolina. Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients. Further your education and earn a college degree through our Qualfon University program Free access to personal and professional support through the Qualfon care coaches program Medical, dental benefits, vision and life & accident insurance for full-time employees Competitive wages Opportunities to earn additional income through incentives Paid time off Paid Training Employee discounts We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values Dialog Direct is dedicated to ensuring all team members have Fun@Work!

Requirements

At least 1 year of Call Center experience preferred.
At least 1 year of work at home experience required.
Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
Excellent verbal, written, and listening skills
Professional and articulate voice
Ability to multi-task in several computer applications at once while holding a conversation with a customer
Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
Computer savvy and can resolve minor technical issues with minimal assistance
Basic math skills required
Ability to problem solve
At least 18 years of age or older
High School Diploma or GED
Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible
Operating system – Windows 11
Webcam-Video available
The computer must have at least a minimum of 8GB of RAM, 16GB RAM preferred
CPU must be a 9th generation or later Intel processor or AMD Zen3 or later processor
Minimum of 128GB storage available.
High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot
Wired provider- No mobile broadband connections allowed
Upload speed of 25 Mbps; Download sped of 50 Mbps
The Internet service provider (ISP) must be highly stable with 1% or less packet loss
Latency under 100ms
USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT.
Only some Qualfon@Anywhere positions will require two monitor or a 32” or larger monitor (employee will be notified if this is a requirement
Depending on the client supported, there may be additional IT Equipment requirements (which information will be provided to employee)

Responsibilities

Must live in the State of South Carolina
Answer incoming calls and assist customers, pharmacies, and doctor offices.
Research information in databases to resolve customer service issues
Maintain composure in escalated situations
Operate accurately and efficiently in a fast-paced environment
Handle multiple responsibilities at one time
100% attendance during training

Benefits

Further your education and earn a college degree through our Qualfon University program
Free access to personal and professional support through the Qualfon care coaches program
Medical, dental benefits, vision and life & accident insurance for full-time employees
Competitive wages
Opportunities to earn additional income through incentives
Paid time off
Paid Training
Employee discounts

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