Remote Pharmacy Customer Service Representative

Qualfon • SC

78d • $14 - $14

About The Position

Qualfon company is hiring immediately for customer service professionals to work from home (100% remote) fielding inbound calls from our customers, pharmacies, and doctor offices regarding patient pharmacy benefits. Our Customer Service Representatives will have virtual paid training from their home in South Carolina.

Requirements

• At least 1 year of Call Center experience required.
• At least 1 year of work at home experience required.
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance.
• Excellent verbal, written, and listening skills.
• Professional and articulate voice.
• Ability to multi-task in several computer applications at once while holding a conversation with a customer.
• Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude.
• Computer savvy and can resolve minor technical issues with minimal assistance.
• Basic math skills required.
• Ability to problem solve.
• At least 18 years of age or older.
• High School Diploma or GED.

Responsibilities

• Answer incoming calls and assist customers, pharmacies, and doctor offices.
• Research information in databases to resolve customer service issues.
• Maintain composure in escalated situations.
• Operate accurately and efficiently in a fast-paced environment.
• Handle multiple responsibilities at one time.
• 100% attendance during training.

Benefits

• Further your education and earn a college degree through our Qualfon University program.
• Free access to personal and professional support through the Qualfon care coaches program.
• Medical, dental benefits, vision and life & accident insurance for full-time employees.
• Competitive wages.
• Opportunities to earn additional income through incentives.
• Paid time off.
• Paid Training.
• Employee discounts.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees