Remote Pet Resource Center Specialist

Arizona Humane Society • Phoenix, AZ

217d • Remote

About The Position

The Arizona Humane Society is looking for a dedicated and motivated Pet Resource Center Specialist to support pet parents and good samaritans navigate the best options to care for the animals of our community. If you are a motivated individual who wants to help supply resources to clients for injured, orphaned, stray, healthy, owned and displaced animals please continue to read below.

Requirements

• High school diploma / GED.
• Minimum of two years of experience in a customer service OR call center position required.
• Must possess excellent customer service and interpersonal skills.
• Must be able to type a minimum of 35 words per minute.
• Must be able to execute concurrent documentation during calls.
• Ability to perform accurately and efficiently in a fast-paced environment using multiple databases while conversing with customers.
• Ability to answer inbound calls from multiple queues and make outbound callbacks in a timely, courteous, compassionate, and professional manner.
• Ability to respond quickly to changes and expansions as needed to meet the ongoing needs of the organization and our customers.
• Ability to display mental and emotional resilience when faced with high stress situations.
• Meet/exceed AHS, PRC, and individual goals/KPI's.
• Ability to work weekends.

Responsibilities

• Efficiently handle constant, incoming calls from multiple queues.
• Make outbound callbacks.
• Provide resources and information through compassionate counseling.
• Schedule appointments for various AHS departments supported by the PRC.
• Collect and enter data using multiple databases.

Benefits

• Competitive salary
• Medical, Dental and Vision Plans
• Health Savings Account and Flex Spending Account options
• Free Employee Assistance Program
• Free Life Insurance, Short Term and Long-Term Disability
• 401(k) with employer contribution
• Generous PTO program
• Up to 8 paid holidays per year
• Discounts on veterinary services
• Discounted bus and light rail passes
• Employee Wellness Plans and Activities
• Employment may qualify for the Public Service Loan Forgiveness (PSLF) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED