Remote Peer Support Specialist

Lines for Life • Portland, OR

1d • $23 - $28 • Remote

About The Position

This position is a key element to a program to add peer viewpoints into the crisis continuum. In occupying this role, a Peer Support Specialist will be part of a team delivering peer services to contacts made through 988.

Requirements

• External candidates must be a Certified Peer Support Specialist in the State of Oregon (https://www.oregon.gov/oha/ei/pages/thw-pss.aspx [https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.oregon.gov%2Foha%2Fei%2Fpages%2Fthw-pss.aspx&data=05%7C02%7Cmarieb%40linesforlife.org%7C2076ee75f31143205bca08dc6472a0fe%7Cc5ce0bd4aad741ac8d1f7b4edda90d25%7C1%7C0%7C638495690719550033%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=iIDUWL4typSm5q2ASqpGyMDBrwFVUIawNLAAns56NYY%3D&reserved=0]).
• Internal candidates must be willing to get the Peer Support Specialist certification in the state of Oregon
• External candidates must be located in the state of Oregon
• Strong communication and interpersonal skills
• Able to handle high levels of stress
• Ability to develop meaningful connection and empathize
• Team-oriented
• Proficient in web-based computer environment and multi-line phone system
• A HIPAA compliant workspace at home
• Private high speed internet
• Strong attendance & punctuality - able to consistently show up on time, work the full scheduled shifts, and provide at least 2 weeks' notice for time off requests or as soon as possible in the event of an emergency

Nice To Haves

• Certified Recovery Mentor (Certifications - MHACBO [https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.mhacbo.org%2Fen%2Fcertifications%2F&data=05%7C02%7Cmarieb%40linesforlife.org%7C2076ee75f31143205bca08dc6472a0fe%7Cc5ce0bd4aad741ac8d1f7b4edda90d25%7C1%7C0%7C638495690719555333%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=CXti48ccbB0UfoYmwZR0scizXPOm92SvCQDB09loEks%3D&reserved=0])
• Crisis intervention experience
• Experience in a call center environment

Responsibilities

• Demonstrate the culture of Lines for Life by modeling behavior that supports the organization’s goals and philosophies.
• Answer referred calls with mutuality and relationality applying the best practices of peer delivery models.
• Complete intakes into peer follow up program and manage caseload of callers in peer follow up program
• Place outbound follow-up calls as assigned.
• Provide referrals for long-term community peer support and assist with resource verification.
• Complete call documentation in a timely manner with key information from the calls.
• Consult with the supervisor as needed about high acuity and complex calls.
• Perform other duties, such administrative and organizational tasks as needed.

Benefits

• $14,750 per year, including $11,400 in premium coverage for employee health, vision and dental coverage, full coverage of short and long-term disability and life insurance premiums
• a matching 401K plan equivalent to 3% of the annual salary during the first 2 years of employment after passing the match eligibility date
• a flexible spending plan
• an employee assistance program
• a free Fitbit

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed