Remote Patient Service Representative (Must Be Located In TX)

TEKsystems • San Antonio, TX

1d • $18 - $18 • Remote

About The Position

Answer, screen and process a high volume of incoming calls in a professional manner.
Directs patient access to the practice by scheduling and canceling patient appointments for a a multiple providers.
Utilize and adhere to a phone script, clinical decision trees and scheduling criteria following department guidelines.
Communicates, to patients and external external ordering physicians' offices, complex exam preparations instructions.

Requirements

• Must be located in TEXAS to apply
• Must have 1+ year of recent (2023-2026) healthcare call center experience handling high volume inbound calls adhering to performance metrics
• Must have experience with scheduling patient appointments, insurance verification and medical terminology
• Must be available Monday through Friday, 5am to 6:30pm - Will be scheduled an 8 hour shift (must be available anytime during this window)

Nice To Haves

• MA experience is a plus but not required

Responsibilities

• Answer, screen and process a high volume of incoming calls in a professional manner.
• Directs patient access to the practice by scheduling and canceling patient appointments for a a multiple providers.
• Utilize and adhere to a phone script, clinical decision trees and scheduling criteria following department guidelines.
• Communicates, to patients and external external ordering physicians' offices, complex exam preparations instructions.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed