Remote Patient Service Agent

Anne Arundel Dermatology • Owings Mills, MD

121d • $18

About The Position

At Anne Arundel Dermatology we give exceptional care - to our patients and to each other. Founded 50+ years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states. With 250+ clinicians and 110+ locations in 7 states, we’re thriving, growing, and looking to add talented individuals to our team! This role is the perfect doorway into healthcare as we build specific career paths for each candidate. We’ve promoted candidates through our Patient Service Center (call center) into cosmetic roles, clinical roles (ex: Medical Assistants), and leadership roles (ex: Managers and Supervisors). Our Patient Service Agent role introduces you to the systems we use for patient and practice management, as well as the methods we leverage to successfully manage significant patient communication and scheduling.

Requirements

• 1-3 years of general customer database (CRM) experience
• College education (completed degree or relevant coursework)
• 1-3 years of call center experience preferred
• Experience with making outbound sales/service calls preferred
• 1-5 years of experience within the healthcare industry preferred
• Bilingual preferred (Spanish)
• Professional, pleasant, and clear speaking voice
• Positive attitude that shines through to our patients on the phone
• Attention to detail, specifically professional writing skills
• Able to follow directions and comply with policies and procedures
• Must have a quiet office or in-home workspace conducive to patient privacy
• Must have reliable, high-speed internet for streaming/handling phone calls, attending video training

Responsibilities

• Handle 80-100 inbound/outbound patient calls daily
• Schedule and reschedule appointments accurately
• Use electronic systems (phone, scheduling, EHR) efficiently
• Collect/manage patient information in compliance with HIPAA
• Communicate with empathy and professionalism
• Escalate complex cases to supervisors
• Consistently meet performance and quality goals

Benefits

• $18/hour + monthly performance bonuses (not guaranteed)
• Earn an additional 10%-20% in monthly performance bonuses
• Compete for prizes with monthly performance contests
• Earn extra paid days off with strong attendance and reliability
• Fully Remote
• Monday-Friday (40 hours per week)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees