Remote Patient Experience QC Analyst

Jobgether

3d • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Patient Experience QC Analyst. In this role, you will provide cross-functional leadership to enhance and establish processes that improve patient experience. You will leverage project management tools for collaboration across teams, enable thorough data analysis, and support the achievement of key performance indicators. Your insights will directly influence the quality of service provided to patients and ensure operational excellence across departments.

Requirements

• Bachelor’s degree or equivalent required.
• 2+ years of call center QC experience.
• 5+ years of additional professional experience.
• Strong analytical skills with proficiency in MS Excel and data dashboards (e.g., QlikSense, QlikView).
• Excellent communication, organization, and cross-functional collaboration.
• Creative data-gathering and research skills.
• Strong interpersonal and listening skills.
• Hypothesis-driven mindset and passion for improving patient experience.
• Strong problem-solving skills and ability to deliver timely results.

Responsibilities

• Drive collaboration and coordination with cross-functional teams, including programmers, engineers, and management.
• Track team progress and deliver detailed status reports, including KPIs and performance data.
• Participate in CAPA reviews to identify training and process improvement opportunities.
• Support patient-focused teams with quality improvement, tracking, and performance projects.
• Create and maintain documentation such as SOPs and protocols.
• Partner with management and data analysts to identify new process improvement opportunities.
• Audit call and email communications to assess quality and accuracy; compile QA feedback summaries for management and training teams.
• Follow established protocols when delivering feedback to Patient Experience agents and leadership.

Benefits

• Competitive benefits including comprehensive medical, dental, vision, life and disability plans.
• Free testing for employees and their immediate family members.
• Fertility care benefits.
• Pregnancy and baby bonding leave.
• 401k benefits and commuter benefits.
• Generous employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees