Remote Patient Engagement Specialist

CKNMG LLC•Rockville, MD

22h•Remote

About The Position

The Patient Engagement Specialist plays a critical role in delivering an exceptional patient experience by serving as a central point of contact for patients across the care continuum. This role combines elements of call center operations, care navigation, and care management support to ensure patients are engaged, informed, and supported before, during, and after their interactions with Closeknit. The ideal candidate is empathetic, highly organized, patient-focused, and comfortable working in a fast-paced healthcare environment.

Requirements

High school diploma or equivalent required; associate or bachelor’s degree in healthcare, public health, or related field preferred.
1–3 years of experience in a healthcare call center, care navigation, care coordination, or patient-facing role.
Strong verbal and written communication skills with a patient-centered approach.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Proficiency with electronic medical records (EMR) and standard office software.

Nice To Haves

Experience in primary care, urgent care, care management, or population health settings.
Bilingual skills strongly preferred.
Knowledge of insurance plans, referrals, and healthcare workflows.

Responsibilities

Serve as a primary point of contact for patients across the care continuum, managing inbound and outbound communications via phone, text, and electronic messaging in a professional, compassionate, and timely manner.
Engage patients proactively to support appointment scheduling, confirmations, follow-ups, care plan adherence, and continuity of care.
Educate patients on available services, care options, and next steps, ensuring clear understanding of instructions and expectations.
Assist patients in navigating the healthcare system by coordinating appointments, referrals, diagnostic services, and follow-up visits while addressing barriers to care.
Support care transitions by reinforcing discharge instructions, care plans, and required follow-up actions in collaboration with clinical teams.
Identify patient needs, concerns, or potential clinical red flags and escalate appropriately to providers, care managers, or clinical leadership.
Manage high-volume call and message workflows while maintaining service quality, accuracy, and patient satisfaction.
Verify and update patient demographics, insurance information, and eligibility as needed to support seamless care delivery.
Accurately document all patient interactions, outreach efforts, and care coordination activities within the EMR and other tracking systems.
Support care management and population health initiatives, including outreach campaigns, quality measures, and patient engagement efforts.
Collaborate closely with providers, clinical staff, and internal departments to ensure coordinated, patient-centered care.
Maintain compliance with HIPAA, organizational policies, and regulatory requirements at all times.