Remote- Patient Access Representative- Centralized Scheduling

Kaiser Permanente • Oklahoma City, OK

390d • Remote

About The Position

The Patient Access Representative serves as the initial point of contact for patients at Mercy Hospital, embodying the organization's commitment to compassionate care and exceptional service. This role involves facilitating various aspects of patient entry into the facility, including scheduling, registration, benefit verification, and financial clearance, while ensuring accurate patient data is recorded.

Requirements

• 1-3 years of clerical and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college education is helpful.
• Ability to communicate effectively both orally and in writing, with excellent telephone etiquette.
• Strong organizational skills and attention to detail are essential.
• Ability to work under stress, meet deadlines, and perform daily assignments accurately.
• Knowledgeable in various computer systems and proficient in using a 10-key calculator and computer keyboard.

Nice To Haves

• Experience in a healthcare setting is a plus.
• Familiarity with patient access processes and systems.

Responsibilities

• Serve as the first point of contact for patients, providing high standards of customer service and compassion.
• Facilitate scheduling, registration, benefit verification, pre-certification, and financial clearance for patients.
• Ensure accurate patient data is obtained and populated into the patient record.
• Maintain knowledge of insurance carriers, Medicare guidelines, and relevant federal and state regulations.
• Communicate effectively with patients, physicians, and hospital staff to establish positive working relationships.

Benefits

• Comprehensive health, vision, and dental coverage starting from day one.
• Paid Time Off (PTO).
• Tuition reimbursement.
• Employer-matched retirement funds.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED