Remote Outbound Sales Specialist

CLEAResult

6d•$18•Remote

About The Position

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. The position is remote and can be located anywhere posted in the US. We're looking for a talented individual... To join us as a Remote Outbound Specialist for Integrated Customer Services! This isn’t your typical call center job - we are an outbound contact center focused on securing enrollments to our program. This role makes outbound calls to new and existing customers in an effort to address their energy needs.

Requirements

Experience handling inbound or outbound voice calls
Expertly navigating a script
Supporting customers and tech inquires
Comfort with a committed schedule with set lunches and breaks
Appreciation for goals and performance metrics
High School Diploma or GED (required)
Ability to type 35+ WPM
No attendance or punctuality concerns
Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred
Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
Sales-oriented with a focus on customer service satisfaction
“How can I help you?” attitude
Home Internet requirements: Internet speed that meets our minimum standard: 10 Mbps upload / 20 Mbps download / 99% latency
Google: ‘free speed test’ if you are unsure
Ability to hardwire internet, plug directly into router
Environment: Dedicated home office space, free of personal disruptions
Two power connections
You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours

Responsibilities

Drive success in a high-volume, outbound sales environment using a fast-paced dialer to speak to utility customers and encourage them to enroll in energy saving programs where they can save money on their bill
Meet daily outbound sales production and monthly quality goals
Identify eligibility, then consistently close enrollments
Be an active team member in a remote environment; participate in training sessions and more to develop and grow
Thrive in an environment to earn a commission, based on defined metrics
Ideally this candidate is bilingual to meet the needs of our Spanish speaking customers

Benefits

Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
401(k) with company match
Paid vacation, sick, personal and parental leave time
Paid Volunteer Time: giving back to our communities is important to us
Employee Recognition Program – convert your recognition points into gift cards
Employee Assistance Program – offers benefits to help you manage daily responsibilities
Access to on-demand training courses to advance further in your career

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