Remote Ops System Operator

Vestas•Portland, OR

61d•Hybrid

About The Position

Remote Operations is part of the Global Service organization and the job is located at the Portland, OR North American Headquarters. Our Operators monitor windfarms across North America and respond to alarms and urgent situations needing escalation or immediate attention. The ROC operates 24x7 monitoring of both Vestas Turbines. Operators also work to improve our response flows to individual alarms to ensure we are doing as much as possible to prevent a site visit without taking a further risk of potential damage. Our team has recently moved operations back to a hybrid remote work policy where operators are required to work at least 3 days a week at the Portland HQ, meaning this position will require relocating to the greater Portland, OR area.

Requirements

Minimum one (1) year technical wind industry experience OR in absence of technical wind industry experience, minimum three (3) years' experience working with hydraulic, electrical, mechanical skills
Technical Associates degree or equivalent preferred
Demonstrated use and understanding of intermediate IT tools
Very strong verbal communication skills and reading comprehension skills
Strong attention to detail and solid problem-solving skills
Prior customer relations experience in a commercial setting preferred
Ability to understand technical language and to recognize and differentiate technical issues
Ability to work independently and unsupervised as well as in a team environment
Proficiency in Microsoft Office Suite computer skills (Windows, Word, Excel, Power Point, Outlook) and other software programs
Ability to follow instructions.
Ability to communicate effectively in English.
Regular and reliable attendance
Ability to interact frequently with others in a professional, courteous manner
Ability to understand technical language and to recognize and differentiate technical issues
Ability to work independently and unsupervised as well as in a team environment

Responsibilities

Perform advanced level wind turbine remote operations and support. This includes proficient troubleshooting and use of remote operation and diagnostic tools. Document tasks where required and enters data into company system, such as SAP.
Effectively gather information remotely regarding turbine issues and performance. May diagnose, recommend and implement solutions for turbine equipment. Communicate pertinent information to key individuals and the field. Seek assistance when encountering turbine issues outside trained skill level to ensure success in resolution.
Follow basic structured problem-solving process to perform troubleshooting and diagnostic tasks with remote SCADA and IT diagnostic tools.
Independently initiate and perform most work tasks as well as follow defined instructions as directed according to written and verbal instructions.
Demonstrate and promote integrity, strong initiative, as well as a focus on reliability, and quality of work. May assist with or perform basic quality audits of less experienced staff.
Effectively promote strong team environment through assisting teammates in accomplishing goals as well as mentoring junior technical staff. Visibly support and promote team spirit and cooperation.
Proactively look for improvement opportunities to job appropriate processes and procedures and communicate through the appropriate channels.
Interface with customer and may respond to customer inquiries. Will refer complex customer inquiries to higher level technical staff or manager. Demonstrate strong customer service.
This role may require working overtime, including working a flexible and variable work schedule as needed to meet business objectives.