Remote Operations Center Specialist
About The Position
The Remote Operations Center (ROC) Specialist is responsible for providing continuous monitoring. operational oversight. and first-line support for Dynamis' fleet of mobile power generation units embedded within the Dynamis Engineering Department. This role ensures reliable 24/7 system surveillance, timely detection of issues, and accurate documentation of events through the company's ticketing tools. ROC Specialists play a critical role in bridging real-time operations with technical escalation by coordinating with Product Support Engineers (PSEs) and field personnel. The ROC Specialist provides essential frontline operational assurance, including the ability to remotely operate units when onsite operators are unavailable. This position is ideal for individuals with strong organizational skills, attention to detail, and a passion for ensuring reliability in mission-critical energy operations.
Requirements
- Successfully passes all applicable general pre-employment testing including but not limited to: background check, pre-employment drug screening, pre-employment fit tests, pre-employment aptitude and/or competency assessment(s).
- Possesses a valid U.S. Driver’s License. Employment is contingent upon meeting company driving standards, including an acceptable Motor Vehicle Record (MVR) in accordance with Company policy.
- Daily overtime and in-person, predictable attendance required.
- Proficiency in spoken English language, bilingual Spanish is a plus.
- Proficient in Microsoft Office suite tools.
- Able to interpret electrical/controls drawings.
- 0-3 years of previous electrical/controls troubleshooting experience.
- High School Diploma is required.
- Knowledge of electrical devices such as relays, transducers, sensors, and systems. etc.
- Able to read electrical/controls drawings.
Nice To Haves
- bilingual Spanish is a plus.
- Knowledge of industrial equipment and turbine control systems such as: Woodward GAP, GE Proficy Machine Edition, Siemens S7, Allen-Bradley RSLogix. etc.
- Knowledge of power generation packages (such as MTU/LM2500/CAT) preferred.
- Knowledge of GE and other gas turbine-related controls programs.
Responsibilities
- Monitor the Dynamis data telemetry platform to ensure real-time operational awareness of power generation assets.
- Accurately create, manage, and track tickets. ensuring all events, issues, and actions are properly documented.
- Provide first-line operational support to customers and field personnel, escalating issues to Product Support Engineers as needed.
- Remotely operate equipment when onsite operators are unavailable ensuring safe and reliable continuity of operations.
- Review and analyze system alerts, alarms, and performance trends to identify potential risks or required interventions.
- Support coordination of incident response and troubleshooting with PSEs and other engineering staff.
- Maintain 24/7 situational coverage within the Remote Operations Center, ensuring seamless shift handover and communication.
- Perform other related duties as assigned to assist with the success of operations and overall business continuity.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
