Remote Operations Center Manager

NAES•Spring, TX

24d

About The Position

At NAES, you’ll find engaging and challenging career opportunities in the power generation, renewable energy and industrial construction industry. At every level of the company, we share a common goal: To instill confidence in our clients through our steadfast commitment to safety, integrity and quality of work. As the largest independent operator of power facilities in the industry, we’ve come to be viewed as an employer of choice. We strive to attract and retain employees by offering competitive compensation, a comprehensive benefits package (including retirement) and promotional opportunities. Job Overview NAES is seeking an experienced individual for a Remote Operations Center (ROC) Manager position for our Performance, Diagnostics, and Operations Center (PDOC). Our Performance, Diagnostic, and Operations Center (PDOC) monitors and diagnoses early failure modes to prevent further propagation, thus preventing higher costs of repairs, increase revenue loss, and unplanned outages. The PDOC will also perform selected remote operations of power generation and production facilities, including renewables. The role is a critical component of the Operations & Maintenance (O&M) team that is responsible for the reliability of our power generation fleet including leadership in the areas of condition-based maintenance through predictive analytics and collaboration with product and service Subject Matter Experts (SMEs) to facilitate response directives.

Requirements

Experience with SCADA, DCS, or other industrial control systems
Demonstrated understanding of generation technologies (e.g., natural gas, combined cycle, solar, wind, battery storage)
Functional understanding of operating in a medium impact NERC/CIP environment
A thorough demonstrated understanding of power plant and production operations, including a working knowledge of the O&M function
Working knowledge of CMMS (e.g. Maximo, SAP PM) and digital asset management systems
A strong understanding and commitment to Quality Management Systems and Programs
A thorough, demonstrated knowledge of energy facility operations, O&M contracts, and management methods are necessary to control and improve the business
Understanding of budgets, bid proposals, contract evaluation, and basic accounting principles, plant economics, and power pool and energy market operations
Analyze and interpret data to make sound professional judgements and recommendations
Ability to manage and motivate teams
Bachelor’s degree in engineering, Power Generation Technology, or a related technical discipline required (or equivalent experience)
Minimum of 7 years of experience in power plant operations, control room management, or system operations; at least 3 years in a supervisory or management role

Nice To Haves

Prior experience in a Remote Operations Center or Fleet Operations environment
Experience with renewables integration or hybrid energy systems (e.g., solar + storage)

Responsibilities

Lead, manage, and develop a team of Remote Operations Center Operators responsible for real-time monitoring and control of multiple generation facilities
Ensure safe, compliant, and efficient operation of assets in accordance with NERC, OSHA, and environmental regulations
Oversee daily operational performance, alarms, and events—providing timely direction to field operators or plant personnel as needed
Develop and maintain standard operating procedures, escalation protocols, and communication frameworks between the ROC and site teams
Analyze operational data to identify trends, performance deviations, and opportunities for optimization
Coordinate with maintenance, engineering, and IT/OT teams to support plant reliability and cybersecurity initiatives
Implement continuous improvement initiatives to enhance ROC efficiency, situational awareness, and automation capabilities
Manage staffing schedules to ensure continuous 24/7 coverage and operational readiness
Provide training, mentoring, and performance feedback to ROC staff
Support event investigations, root cause analyses, and corrective action tracking
Participate in budget planning, capital project reviews, and operational readiness for new or acquired facilities
Recruit, develop, and train the PDOC team
Manage and coach team members to meet objectives and goals
Oversee the implementation of predictive models and algorithms
Establish and maintain monitoring plan for health of the contracted facilities
Oversee investigation to evaluate and develop corrective actions to address adverse trends
Oversee remote monitoring and operations of thermal performance of facility systems and prepare reports