Remote On Call Registered Nurse (RN) New York

CareSource•New York, NY

3d•Remote

About The Position

Job Summary: The Remote On-Call Nurse (RN) ensures member safety and clinical continuity during after-hours by providing real-time clinical assessment, triage, and care coordination remotely. Utilizing strong clinical judgment, the RN evaluates symptoms, determines acuity, and guides callers on appropriate next steps, including home care instructions or emergency intervention. As the primary clinical contact during evenings, weekends, and holidays, the RN documents interactions in the electronic health record and facilitates smooth transitions between on-call and daytime operations, all while promoting member well-being and delivering high-quality, patient-centered care.

Requirements

Associates degree required
Two (2) years experience working in an acute care setting required
Two (2) years experience working in home care and MLTC/MAP required
Ability to define problems, collect data, establish facts, and draw conclusions
Must be able to read, write, and speak English
Ability to communicate effectively with a diverse group of individuals
Knowledge of local, state and federal healthcare laws and regulations and company policies regarding care management practices
Adhere to code of ethics that aligns with professional practice
Critical listening and thinking skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Convey a positive attitude by being friendly, kind and interested in helping others
Knowledge of Medicare and Medicaid regulations
Current, unrestricted Registered Nurse licensure in the state of New York required

Nice To Haves

Bachelor's degree preferred
Case Management Certification preferred

Responsibilities

Provide remote triage via phone or virtual platforms, using evidence based clinical protocols.
Assess members’ symptoms and determine the appropriate level of care, including home care instructions, urgent escalation, or emergency response.
Document all encounters accurately and promptly in the electronic health record.
Communicate with on call providers, interdisciplinary teams, or emergency services as needed.
Offer support and education to members and families to promote safety and avoid preventable ED visits.
Manage after-hour issues related to member needs, care coordination, and service interruptions.
Maintain awareness of organizational policies and escalation of workflows for urgent situations.
Participate in handoff communication to daytime clinical teams to ensure continuity of care.
Perform additional duties assigned to support 24/7 operations.
Perform call coverage as needed.
Perform any other job related duties as requested.