Remote Observability Architect
About The Position
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Observability Architect. In this role, you will be a key player in redefining post-sales technical partnerships. Your expertise will be crucial in ensuring long-term customer success by architecting and guiding complex observability solutions. You will build strategic relationships with engineers and architects, ensuring the deep integration of our technology into mission-critical systems. This hands-on role offers the opportunity to directly influence customer success across various innovative projects, driving meaningful outcomes and fostering growth within a collaborative culture.
Requirements
- Located in an EST Timezone.
- Bachelor's degree in a related field or equivalent experience.
- Experience with Kubernetes deployment and operations.
- 2+ years in a technical support or account management role.
- Strong understanding of observability solutions; Grafana experience is a plus.
- Proven ability to manage multiple clients and projects.
- Excellent problem-solving and analytical skills.
- Outstanding communication and interpersonal skills.
- Experience with relevant tools and technologies.
- Technical mindset with a desire for continuous learning.
Responsibilities
- Serve as the primary technical point of contact for a portfolio of customers.
- Design customer observability maturity journeys and guide them on that path.
- Provide expert troubleshooting and guidance to promote technology adoption.
- Conduct regular technical reviews and health checks to ensure client success.
- Advise clients on best practices and strategies for technology utilization.
- Collaborate with clients to develop and execute technical roadmaps.
- Identify opportunities for clients to optimize costs and expand their use of solutions.
- Maintain strong, long-term relationships with key stakeholders.
- Drive effective use of the product suite for maximum client value.
- Advocate for customer needs and feature requests internally.
Benefits
- 100% Remote with a global workforce.
- Opportunities for career growth and development.
- Culture of transparent communication and innovation.
- Supportive team environment with passionate colleagues.
- 30 days of annual leave, including designated shutdown days.
- In-person onboarding to ensure new hires integrate seamlessly.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
