About The Position

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Alignment Virtual Care Center is a collaborative approach to providing patients telehealth services 24 hours a day, 7 days a week. It is intended to provide support for Alignment Healthcare patients by being available to address any concern at any time. This program provides patients with medical and social support through virtual visit when they need it, with the goal of preventing unnecessary hospitalizations, health complications, and unmanaged disease progression that can occur when timely clinical interventions are not provided or are not accessible. The virtual care center program is offered to eligible patients at no cost to them.

Requirements

  • Minimum 1-year experience as an RN.
  • Requires successful completion of an accredited Nursing Program; BSN preferred.
  • Registered Nurse license required.
  • Current, unrestricted license for California, Nevada, and North Carolina.
  • Must have CPR certification.
  • Experience in gerontology, adult care preferred.
  • Experience in palliative/hospice and complex care management preferred.
  • Experience in Home Health including wound care preferred.
  • Knowledge of Medicare Managed Care Plans preferred.
  • Excellent administrative, organizational and verbal skills.
  • Effective communication skills with seniors.
  • Computer literate and able to navigate the internet.
  • Ability to work independently.
  • Detail oriented.
  • Dependable and reliable.
  • EMR experience is strongly preferred.
  • Bilingual skills valued (Spanish preferred).

Nice To Haves

  • Experience in gerontology, adult care.
  • Experience in palliative/hospice and complex care management.
  • Experience in Home Health including wound care.
  • Knowledge of Medicare Managed Care Plans.

Responsibilities

  • Provide triaging service for patients who call into the virtual care center.
  • Escalate patient calls to Advanced Practice Clinician (APC) when appropriate.
  • Manage patient care and treatment in collaboration with the Physician and Nurse Practitioner/Physician Assistant.
  • Answer all inbound calls into the virtual care center.
  • Use clinical judgement to address patient concerns.
  • Collaborate with primary care physician, Extensivist, and Nurse Practitioner/PA, and Case Manager to develop care plan for members.
  • Conduct outbound calls and virtual visits to complete patient follow up.
  • Daily review of vitals for patients enrolled in remote patient monitoring program.
  • Support disease management referrals.
  • Interpret and evaluate diagnostic tests to identify and assess patients’ clinical problems and health care needs.
  • Educate members on topics such as disease process, end of life, medication, and compliance.
  • Discuss cases with physician/Nurse Practitioner/PA when appropriate.
  • Use of Electronic Medical Records required.

Benefits

  • Pay Range: $77,905.00 - $116,858.00
  • Equal Employment Opportunity and Affirmative Action Employer.

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What This Job Offers

Job Type

Full-time

Education Level

Bachelor's degree

Number of Employees

1,001-5,000 employees

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