(Remote) Modernization Program Change Management Lead - Information Technology Services

West Virginia University • Morgantown, WV

391d • Remote

About The Position

The Modernization Program Change Management Lead at West Virginia University will oversee all change management activities for the Modernization Program. This role serves as a key liaison between the Modernization Program Director, program workstream leads, and functional stakeholders, ensuring effective communication and engagement throughout the organization. The position emphasizes the importance of a comprehensive change management strategy to facilitate user adoption and minimize resistance, ultimately driving business results.

Requirements

• Bachelor's degree in organizational development, communications, or related field.
• A minimum of seven (7) years of experience in enterprise-level transformation change management.

Nice To Haves

• Master's degree
• Significant experience leading enterprise-level transformation change management in higher education and/or health care.
• Significant process improvement experience.
• PROSCI certification and/or significant experience in change management.

Responsibilities

• Create and implement a comprehensive change management strategy that minimizes end user resistance and maximizes engagement.
• Support the development of a standard change management methodology, including processes, work products, KPIs, and reporting.
• Coordinate change management and communications resources across the Modernization Program workstreams.
• Establish and manage change management performance targets, reporting regularly on key metrics.
• Maintain active, two-way communications to engage stakeholders and seek actionable feedback.
• Address and arbitrate escalated issues and resolve competing priorities to achieve win-win outcomes.
• Identify functional dependencies across workstreams and ensure cross-functional awareness of these dependencies.
• Lead stakeholder engagement in a continuously changing environment.

Benefits

• 37.5-hour work week
• 13 paid holidays
• 24 annual leave days per year
• 18 sick days per year
• Range of health insurance options
• 401(a) retirement savings with 6% employee contribution match
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Bachelor's degree