Remote Member Support Associate

AIL•Xenia, OH

4d•Remote

About The Position

AO Globe Life is expanding its remote workforce and seeking motivated professionals who want to begin meaningful careers helping individuals and families understand important supplemental benefit programs. This fully remote opportunity offers flexibility, structured training, and a supportive team environment designed for long-term growth. Whether you are beginning your career or exploring a new professional path, this role provides the mentorship, resources, and development needed to succeed while working from home. What You’ll Gain 100% remote work environment from anywhere in the United States Flexible scheduling that supports work-life balance Pre-qualified client consultations provided — no cold outreach required Comprehensive training and licensing support Monthly and quarterly performance bonuses Union representation through OPEIU Local 277 Medical reimbursement program for qualifying expenses Equity opportunities for qualifying team members Leadership development and advancement opportunities Collaborative, service-driven team culture What You’ll Do Connect with individuals who have requested information about available benefit programs Understand each client’s needs and explain available coverage options clearly Guide individuals and families through the enrollment process with professionalism Maintain accurate digital documentation and follow-up communication Provide ongoing support including policy reviews and client questions Participate in weekly training sessions, mentorship programs, and team meetings Build long-term relationships that support positive client experiences Who Thrives in This Role Strong communicators who enjoy helping others Organized professionals comfortable working independently Individuals confident using video conferencing and digital tools Candidates motivated by personal growth and professional development Customer service or client-facing experience is helpful but not required No prior insurance experience is required — training is provided Requirements Authorized to work in the United States Reliable internet connection Windows-based laptop or desktop computer with webcam About AO Globe Life For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran organizations to provide supplemental benefits that help protect working families across the United States. With a remote-first workforce and a culture built on mentorship, service, and professional development, AO Globe Life continues to create meaningful career opportunities for professionals who want to make a real impact. Apply today to begin building a flexible remote career helping families nationwide.

Requirements

Authorized to work in the United States
Reliable internet connection
Windows-based laptop or desktop computer with webcam

Nice To Haves

Customer service or client-facing experience is helpful but not required
No prior insurance experience is required — training is provided

Responsibilities

Connect with individuals who have requested information about available benefit programs
Understand each client’s needs and explain available coverage options clearly
Guide individuals and families through the enrollment process with professionalism
Maintain accurate digital documentation and follow-up communication
Provide ongoing support including policy reviews and client questions
Participate in weekly training sessions, mentorship programs, and team meetings
Build long-term relationships that support positive client experiences