About the position
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to provide inbound Phone support to Copart Members through the lifespan of their membership with Copart. This is a Work from Home position, 30 hours per week. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Must be able to show empathy in the workplace. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Answer and place calls in a professional manner. Measured on Call Quality and Productivity. Focus on a '1st call resolution'. Use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Responsibilities
- Provide inbound phone support to Copart Members.
- Show empathy in the workplace.
- Understand client needs and offer solutions and support.
- Answer and place calls in a professional manner.
- Focus on '1st call resolution'.
- Use company resources to gather information and offer solutions.
- Measure call quality and productivity.
- Perform other duties as assigned.
Requirements
- Must be able to show empathy in the workplace.
- One year of office support experience in a customer service role preferred.
- High School diploma.
- Excellent customer service skills and attitude.
- Excellent written and verbal skills.
- Proficient with Microsoft Office Applications.
- Attention to detail.
- Problem-solving skills.
- Computer proficiency - MS Suite.
- Typing speed of 45 WPM.
- Professional appearance.
- Ability to multi-task in a fast-paced environment.
Nice-to-haves
- Bilingual skills are a plus.
Benefits
- Medical/Dental/Vision
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program (no cost to you)
- Vacation & Sick pay
- Paid Company Holidays
- Life and AD&D Insurance
- Discounts
- Along with many other employee benefits.
