Remote Member Advisor SC, Entry

Dupont Community Credit Union•Waynesboro, VA

2d•Remote

About The Position

DuPont Community Credit Union (DCCU); is currently seeking enthusiastic and driven individual to join our service center team as a Remote Member Advisor for the Service Center. This position is designed to be fully remote (work from home) after the successful completion of training that will take place at our onsite location in Waynesboro, Virginia. At DCCU, we go beyond transactions and truly want to help our members achieve financial success by aligning them with the right products and services to help make a difference in their lives. If you have a passion for serving others to help them achieve their financial goals, then this may be the perfect position for you! Founded in 1959, DCCU is a financial leader in the Shenandoah Valley, currently serving over 121,000 members, with over $1.9 Billion in Assets. At DCCU, we go beyond transactions and truly want to help our members achieve financial success by aligning them with the right products and services to help make a difference in their lives. This is a great opportunity to join a well-respected and growing financial institution offering meaningful work that impacts our community. This position is fully remote AFTER the completion of an introductory training period that will take place onsite in Waynesboro, VA.

Requirements

A high school diploma or equivalent.
Exceptional communication skills with an emphasis on professional and effective telephone skills to uphold quality standards while servicing both internal and external members.
High aptitude for detailed work and accuracy and the ability to handle multiple tasks efficiently.
Ability to work effectively as a member of a team and contribute to individual, team and department goals while promoting a positive team environment to include remaining flexible and taking initiative.
Strong regard for confidential and sensitive information.
Previous retail-related service and sales experience.
Advanced computer skills and an ability to handle a high volume of work.
Strong conflict management skills and the ability to remain flexible and take initiative.
Required minimum home internet speed of 35 Mbps

Nice To Haves

Excellent communication skills to include both oral and written fluency in Spanish and English are preferred.
Oral and written fluency in Spanish and English are preferred.

Responsibilities

Answer all incoming calls and initiate member interactions including greeting members, assessing member needs, and following through on all member requests.
Own and be accountable for the entire member experience upon greeting the member.
Inspect and determine NADA values for all loans secured with a title.
Quote loan payoffs, loan rates, and terms to members.
Conducts new account and loan conversations and recommend to members, in detail, their GAP and Debt protection options when applicable.
Serve as liaison between member and the Underwriter.
Appropriately explain denials and counter offers. Ensure members are aware of their rights if an adverse loan decision is made.
Conduct research as needed to answer member concerns or questions.
Cross-sell appropriate credit union products and services to our members.
Process Skip-A-Pay and Loan Deferral Requests.
Maintain a professional, clean, and tidy workstation.
Participate in required compliance training, including but not limited to Bank Secrecy Act, OFAC, and Privacy.

Benefits

Meaningful work that is highly impactful to the membership and community.
A supportive work environment that values creativity and innovation.
Opportunities for development and career growth.
Access to a competitive salary and benefits, including health insurance and retirement plans.
Support of work-life balance.
Community involvement opportunities.

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