Remote - Medical Self Pay Specialist

Surgical Information Systems • Fort Myers, FL

267d • Remote

About The Position

Since 1996, Surgical Information Systems (“SIS”) has been dedicated to providing surgical care providers with the solutions and services they need to deliver improved operational, financial, and clinical outcomes. Focused exclusively on perioperative IT, SIS serves over 2200 facilities across the US and Canada. The SIS product suite is built specifically for the perioperative environment and includes hospital and ASC-focused solutions covering perioperative Electronic Health Records (EHRs), Anesthesia Information Management Systems (AIMS), ASC business management, business intelligence and analytics solutions, and revenue cycle services. SIS has been recognized by Black Book Research for nine consecutive years as the No. 1 ranked ASC Technology Vendor. SIS received the Best in KLAS Award in 2022 and 2023 in the ASC Solutions category for SIS Charts, SIS' EHR solution. SIS has been recognized as one of the Top 100 Healthcare Technology Companies by The Healthcare Technology Report and as a Top Workplace US by Energage for four years in a row (2021-2024).

Requirements

• Healthcare billing experience required
• Healthcare patient collections/customer service experience preferred
• Knowledge of CPT, HCPCS, ICD-9/10 codes is a plus
• Knowledge of how to read and understand an Explanation of Benefits is a plus
• Knowledge of computers and Windows-driven software, Microsoft Excel required
• Ability to solve problems and everyday tasks with critical thinking
• Excellent command of written and spoken English
• Knowledge of Billing Software System - AdvantX, Vision, SurgiSource a plus
• Cooperative work attitude toward and with co-employees, management, patients, outside contacts
• Ability to promote favorable company image with patients, insurance companies, and general public
• Must have a minimum of 40Mbps internet download speed to effectively run SIS Systems

Responsibilities

• Willing to learn software billing systems
• Generates Patient Statements, uploading to statement vendor daily
• Places Courtesy Calls to patients regarding outstanding balance(s)
• Initiates contact through online solutions; like Text Messaging, dialer, etc.
• Creates and Reports to client(s) Monthly Collections List for accounts that require review and approval to send to Collection Agency and/or written off to bad debt
• Researches and explains patient financial responsibility, according to Explanation of Benefits and Facilities Self Pay policy guidelines
• Handles all inbound calls from patients and clients regarding Self Pay Accounts Receivable
• Researches and Documents all patient contact (inbound or outbound) in clients software system, which includes clear and detailed description of action taken, next step and expected resolution date
• Monitors and resolves all Self Pay Accounts Receivable upon Self Pay entry or transfer date from Insurance; Follow up at least once every 30 days with more frequent follow up as necessary
• Credit card payments processed to center in a timely fashion
• Collaborates cross-functionally within the team, to accomplish adjustment requests, insurance research, etc.
• Other duties as assigned

Benefits

• Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance
• Vacation/Sick time
• 401(k) retirement plan with company match
• Paid Holidays
• SIS Cares Day
• Hybrid or Remote environment depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level